️ Return & Refund Policy

We want you to be happy with your purchase. Here’s how we make that happen.

At Tihoo, we want you to love what you wear. If you’re not satisfied with your purchase, we’re here to help.

✅ Returns

• You can request a return within 14 days of receiving your order.
• Items must be:
  • Unworn
  • Unwashed
  • In original condition with tags and packaging
• Return, exchange & refund shipping costs are the customer’s responsibility (unless the item was incorrect or damaged).

Exchanges

• Need a different size or color? We’re happy to exchange your item (if available in stock).
• To request an exchange, please email us first to confirm availability.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval.
• If approved, a refund will be processed to your original method of payment within 5–10 business days.
• Shipping fees (if applicable) are non-refundable.

❌ Non-returnable Items

• Custom or personalized items
• Final sale items
• Gift cards

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To start a return or exchange:

Please contact us at support@tihoo.ca with your order number and details. We’re here to help!