{"id":10,"date":"2025-06-08T13:44:57","date_gmt":"2025-06-08T17:44:57","guid":{"rendered":"https:\/\/tihoo.ca\/?page_id=10"},"modified":"2025-06-08T14:09:38","modified_gmt":"2025-06-08T18:09:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tihoo.ca\/index.php\/refund_returns\/","title":{"rendered":"Refund &#038; Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<!-- Banner Section --><\/p>\n<div style=\"background: #f5f5f5; padding: 60px 20px; text-align: center; border-radius: 12px; margin-bottom: 40px;\">\n<h1 style=\"font-size: 36px; margin: 0;\">\ufe0f Return & Refund Policy<\/h1>\n<p style=\"font-size: 18px; color: #666; margin-top: 10px;\">We want you to be happy with your purchase. Here\u2019s how we make that happen.<\/p>\n<\/div>\n<p><!-- Content Section --><\/p>\n<div style=\"max-width: 800px; margin: auto; font-size: 16px; line-height: 1.8; color: #333;\">\n<p><strong>At Tihoo, we want you to love what you wear. If you\u2019re not satisfied with your purchase, we\u2019re here to help.<\/strong><\/p>\n<h3 style=\"margin-top: 40px;\">\u2705 Returns<\/h3>\n<ul>\n<li>You can request a return <strong>within 14 days<\/strong> of receiving your order.<\/li>\n<li>Items must be:\n<ul>\n<li>Unworn<\/li>\n<li>Unwashed<\/li>\n<li>In original condition with tags and packaging<\/li>\n<\/ul>\n<\/li>\n<li><strong>Return, exchange & refund shipping costs<\/strong> are the customer\u2019s responsibility (unless the item was incorrect or damaged).<\/li>\n<\/ul>\n<h3 style=\"margin-top: 40px;\"><strong><\/strong> Exchanges<\/h3>\n<ul>\n<li>Need a different size or color? We\u2019re happy to exchange your item (if available in stock).<\/li>\n<li>To request an exchange, please email us first to confirm availability.<\/li>\n<\/ul>\n<h3 style=\"margin-top: 40px;\"><strong><\/strong> Refunds<\/h3>\n<ul>\n<li>Once your return is received and inspected, we\u2019ll notify you of the approval.<\/li>\n<li>If approved, a refund will be processed to your original method of payment within <strong>5\u201310 business days<\/strong>.<\/li>\n<li>Shipping fees (if applicable) are non-refundable.<\/li>\n<\/ul>\n<h3 style=\"margin-top: 40px;\">\u274c Non-returnable Items<\/h3>\n<ul>\n<li>Custom or personalized items<\/li>\n<li>Final sale items<\/li>\n<li>Gift cards<\/li>\n<\/ul>\n<hr style=\"margin: 40px 0;\" \/>\n<h3>To start a return or exchange:<\/h3>\n<p>Please contact us at <strong><a href=\"mailto:support@tihoo.ca\">support@tihoo.ca<\/a> <\/strong>with your order number and details. We\u2019re here to help!<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] \ufe0f Return &#038; Refund Policy We want you to be happy with your purchase. Here\u2019s how we make that happen. At Tihoo, we want you to love what you&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Returns - Tihoo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tihoo.ca\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Returns - Tihoo\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] \ufe0f Return &amp; Refund Policy We want you to be happy with your purchase. 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